Privacy Policy

Information We Collect

We collect information that you provide directly to us when you:

• Book a transfer service through our website or app
• Create an account with BestTransfers
• Contact our customer service team
• Subscribe to our newsletter or promotional communications
• Participate in surveys or contests

Personal Information

This may include your name, email address, phone number, payment information, and travel details including flight information, pickup and drop-off locations.

Automatically Collected Information

When you use our services, we automatically collect certain information about your device and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transfer services
• Process your bookings and send booking confirmations
• Communicate with you about your bookings, services, and promotions
• Personalize your experience and provide customer support
• Ensure the safety and security of our services
• Comply with legal obligations and prevent fraudulent activities

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, drivers)
• Legal authorities when required by law or to protect our rights
• Other parties with your consent or at your direction

International Transfers

As we operate transfer services in multiple countries, your information may be transferred to and processed in countries other than your country of residence.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing of your information
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the Contact Us section.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Last Updated: 2025